Trust & safety

A stranger in your home.
Considered.

Hiring a private chef means handing someone the keys to your kitchen. Here's how we make that decision easy — what we vet, what we insure, and who answers the phone if something goes sideways.

How we vet

Six things, every chef.

01

Identity & background check.

Government-issued ID verified. Criminal background check (Checkr, third-party) refreshed every 18 months.

02

Five years of professional kitchen work.

References checked at two prior kitchens. We talk to the people who've stood next to them at service.

03

Food handler & allergen training.

Current ServSafe Food Handler certification on file. Allergen-cross-contamination module is part of the LK course.

04

Two-week in-house course.

Eight modules on private cooking — scoping, costing, in-home service flow, food safety, allergens, the relational frame.

05

A live dinner with our team.

The chef cooks for six of us in a borrowed home. We sit at the table. We're looking at the food, the service, and the room.

06

Ongoing review.

Every host fills a confidential post-dinner form. Two negative reviews and we sit down with the chef. Three and they leave the network.

Insurance & liability

$2M of cover, on every dinner.

Every approved chef carries — and is required to maintain — a $2 million general liability policy that covers your home, your guests, and your property. We hold a certificate of insurance on file for every chef in the network and verify it annually.

If a chef breaks a glass, that's their breakage. If something more serious happens, the policy is what protects everyone in the room.

If something goes wrong

A real person picks up.

Day-of issue

Call our line.

The day-of contact number is on every booking confirmation. Average pickup, 90 seconds. We stay on with you until it's resolved.

Cancellation

Honest terms.

Full refund up to 7 days before. 50% within 7 days. After 24 hours, the chef has shopped — that fee is theirs.

A bad fit

Tell us, candidly.

Every dinner gets a confidential post-night form. We read every one. If the night didn't land, we want to know — and we make it right.

Questions before you book?

We'd rather you ask. Trust & Safety questions reach Daniel directly.

Get in touch