Common questions

For users.

Everything about booking a chef or attending an event through Lighthearted Kitchen. Are you a chef thinking about applying? Read the chef FAQ.

For UsersFor Chefs
How does booking work?

Create a request — your date, city, guest count, and the experience you have in mind. Chefs who fit respond with proposals: a menu and a price written for your event. Compare them, message the chefs with questions, and accept the one you love. Nothing is charged until you accept a proposal and check out.

Can I request a specific chef?

Yes. Every chef's profile has a request button that sends your event straight to them, and many chefs also offer pre-built experiences you can book directly.

What does it cost?

The chef sets their own pricing — it's right in their proposal, so you know the exact number before you commit. At checkout, Lighthearted Kitchen adds a 7.5% service fee, which helps cover vetting, support, and trust & safety. Creating a request is free.

When am I charged?

You pay a 50% deposit when you accept a proposal and check out. The remaining balance is charged automatically to your saved card 24 hours before your event — no invoices to chase.

What if none of the proposals feel right?

You're never locked in. Decline any proposal with a note, keep your request open for more, or edit the request to sharpen what you're looking for. You only ever pay when you accept.

How far in advance should I post my request?

Three to four weeks for weeknights, six to eight weeks for weekends, twelve weeks for peak dates (early summer, holidays). Shorter-notice requests do get picked up — but more notice usually means more proposals to choose from.

What about dietary restrictions?

Include them in your request — vegetarian, vegan, gluten-free, allergies, kosher, halal. Chefs write their proposals around your table's needs. For severe allergies, also confirm directly with your chef in messages before the event.

What's the cancellation policy?

If you cancel 30 or more days before the event, everything you've paid is refunded in full. Between 7 and 30 days, 50%. Within 7 days, payments are non-refundable — though any balance that hasn't been charged yet never is. If your chef cancels, you receive a full refund of everything you've paid, no matter the timing. The complete policy lives on our Cancellation Policy page.

Do I need a special kitchen?

No. Most home kitchens are fine. Your chef will confirm the details with you in messages before the event and bring what isn't there — their own knives, key tools, and serving pieces, unless you've offered yours.

What about cleanup?

Always included, unless otherwise noted. The chef leaves your kitchen the way they found it — counters wiped, dishwasher loaded or hand-wash done, trash taken to where you keep it. You walk into a clean kitchen the next morning.

How do I tip?

Tipping is welcome but never expected — the chef's price is their full fee. After your event you can add a tip right from your event page in a couple of taps, and 100% of it goes to your chef.

I'm attending an event — do I need an account?

You can buy tickets to a public experience as a guest with just your email. An account makes it easier to keep your tickets in one place, get event updates, and rebook a chef you loved.

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